WHSmith North America: A Legacy of Innovation and Growth
WHSmith North America is proud to be part of the iconic WHSmith brand, a global leader in travel retail with a rich heritage that spans over 230 years. Since its founding in 1792 as the world’s first newsagent, WHSmith has grown to become a trusted name in retail, known for its commitment to delivering exceptional customer experiences across the globe.
A Global Brand with a Local Focus
While WHSmith has a global presence with thousands of locations in airports, railway stations, and high streets, WHSmith North America is focused on enhancing the retail experience for travelers across the United States and Canada. From travel essentials and souvenirs to tech products and convenience items, we aim to meet the diverse needs of customers at airports, resorts, and other high-traffic locations.
Expanding Our Reach: Acquisitions of Marshall Retail Group and InMotion Entertainment Group
In recent years, WHSmith North America has significantly expanded its footprint through strategic acquisitions.
- Marshall Retail Group: In 2019, WHSmith acquired Marshall Retail Group (MRG), a leading specialty retailer with over 65 years of experience operating stores in airports, resorts, and casinos across North America. With a portfolio of unique retail brands, MRG has enhanced WHSmith’s ability to offer travelers a wide range of retail experiences, from fashion and accessories to convenience items and local souvenirs.
- InMotion Entertainment Group: As the largest airport-based electronics retailer in North America, InMotion joined the WHSmith family in 2018. With over 120 stores in major airports, InMotion specializes in tech products and accessories, making it a perfect complement to WHSmith’s travel retail business. This acquisition has strengthened our position as a leader in airport retail, providing travelers with the latest technology and entertainment solutions.
Our Commitment to Customer Excellence
At WHSmith North America, our mission is to provide travelers with a seamless and enjoyable retail experience. Whether customers are picking up travel necessities, browsing the latest tech, or shopping for souvenirs, we are dedicated to delivering:
- Customer Focus: Our stores are designed with travelers in mind. We offer a wide range of products and services to meet their needs, ensuring a convenient and stress-free shopping experience.
- Innovation: With our acquisitions of MRG and InMotion, we continue to evolve and innovate, offering customers unique shopping experiences that blend the best of local flavor, specialty retail, and cutting-edge technology.
- Quality & Value: We are committed to offering high-quality products at competitive prices, ensuring that every traveler can find what they need, no matter where their journey takes them.
Looking to the Future
As part of the WHSmith global brand, WHSmith North America is committed to continued growth and innovation. We are constantly looking for new ways to enhance the customer experience and expand our presence across the United States and Canada. From pioneering new retail concepts to expanding our product offerings, we are focused on delivering value to travelers and partners alike.
Join Us on Our Journey
As we look to the future, WHSmith North America remains focused on its core values of customer service, accountability, and innovation. With a strong foundation built on our global heritage and enhanced by our acquisitions of Marshall Retail Group and InMotion Entertainment, we are excited to continue growing and serving the needs of travelers across the United States and Canada.